Privacy Policy for Speak With Us PTY LTD

Effective Date: 08/08/2024

Part 1 – About This Policy

1.1 Purpose

Speak With Us PTY LTD is dedicated to safeguarding the privacy of the personal information we collect and hold.

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), other applicable privacy laws regulating health service providers, and Speech Pathology Australia’s Code of Ethics (2010).

This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.

Speak With Us PTY LTD is owned and operated by Johanna Sarah Zadek and Samantha Paras.

Part 2 – Handling Your Personal Information

2.1 Legal Obligations

To provide health care services, we may need to collect and use your personal information. If you choose not to provide complete or accurate information, it may impact our ability to deliver the services you require.

2.2 Information We Collect

We collect only the information necessary for providing speech pathology services, including:

•Name, date of birth, and contact details.

•Health fund details.

•Health history and family medical history.

2.3 How We Collect Your Information

Your information is typically collected directly from you. In some cases, it may be obtained from third parties, such as relatives or other healthcare providers.

2.4 Use of Your Information

We use your personal information to:

•Provide speech pathology services.

•Manage our relationship with you.

•Contact you regarding your care.

Disclosure of Information:

•Health professionals: We may share your information with other professionals involved in your care, such as occupational therapists or psychologists.

•Referrers: We may send a discharge summary to your referring medical practitioner unless you advise us otherwise.

•Relatives and guardians: Unless instructed otherwise, we may provide information to family members or guardians responsible for your care.

•Administrative purposes: This includes quality assurance, billing, claims management, and appointment reminders.

We will only use or disclose your information for purposes permitted by the Privacy Act 1988 or with your consent.

2.5 Access and Correction

You have the right to access or request corrections to your personal and health information. If we cannot amend the information as requested, you may provide a statement to be included with your record.

For access or corrections, contact Johanna Zadek or Samantha Paras. Please note that a reasonable fee may apply for providing copies of records.

2.6 Data Quality and Security

Speak With Us PTY LTD ensures that your personal information is accurate, complete, and up-to-date.

We employ secure systems, including access controls, encryption, and physical safeguards, to protect your information. Data no longer required is securely destroyed or permanently de-identified unless retention is mandated by law.

2.7 Complaints

If you have questions, concerns, or complaints about our privacy practices, contact our Privacy Officer:

•Email: [email protected]

•Phone: 0421 970 144 or 0401 843 270

We will promptly address your concerns and respond to your complaint.

Part 3 – Website Privacy

3.1 Information Collected

When you visit our website, we do not identify individual users unless you voluntarily provide personal information via forms or emails (e.g., general inquiries, newsletter registrations).

Our Internet Service Provider (ISP) may collect general data for statistical purposes, including:

•IP address, top-level domain, browser type, and pages visited.

3.2 Cookies

Our website uses temporary cookies to enhance functionality. Cookies do not identify users personally but allow for a seamless browsing experience.

You can configure your browser to reject cookies; however, this may limit website functionality.

3.3 Third-Party Links

Our website may include links to third-party sites. Speak With Us PTY LTD is not responsible for the content or privacy practices of these external websites.

3.4 Use of Website Data

Any information collected via our website will be handled in accordance with this Privacy Policy.

Collection Statement

Speak With Us PTY LTD, owned by Johanna Zadek and Samantha Paras, collects information to provide quality speech pathology services.

How We Use Your Information:

•For assessment, diagnosis, and treatment purposes.

•To coordinate with other healthcare providers or insurers as required.

•To manage administrative functions such as billing and scheduling.

Storage and Access:

Your information is securely stored, and only authorized staff can access it. You may request access or correction to your records by contacting us.

We do not disclose your information to overseas entities or for commercial purposes without your consent.

If you choose not to provide necessary information, this may affect your diagnosis and therapy outcomes.

For further inquiries, contact us:

•Email: [email protected]

•Phone: 0421 970 144 or 0401 843 270